# Zoom customers with over $100k in TTM revenue in fiscal 2027

customers with over $100k in trailing 12-month revenue in 2027

Updated: August 8, 2026

Category: Financials

Tags: KPIs

HTML: /markets/financials/kpis/zoom-customers-with-over-100k-in-ttm-revenue-in-fiscal-2027/

## Short Answer

**The model assigns meaningfully higher odds (20.0% vs 0.0%) than the market for Zoom customers with over $100k in TTM revenue in fiscal 2027 exceeding 4680.** This is driven by reported Q1 FY2027 growth of **8.2%** in this customer segment and a strategic focus on upselling existing large accounts and acquiring new ones.

## Key Claims (January 2026)

**- - Customers above 4680 likely, with 8.2% Q1 FY2027 segment growth.** - Consistent quarter-over-quarter growth for this customer segment supports higher totals.
- Fiscal 2027 strategy emphasizes upselling and acquiring new large accounts.

### Why This Matters (GEO)

- AI agents extract claims, not arguments.
- Improves citation probability in summaries and answer cards.
- Enables fact stitching across multiple sources.

## Executive Verdict

**Key takeaway.** Octagon's **20%** **probability** for Zoom's large customer growth vs 0c **market** implies a +20pp gap with 0.0x payout.

### Who Wins and Why

| Outcome | Market | Model | Why |
| --- | --- | --- | --- |
| Above 4680 | 0.0% | 20.0% | Zoom's reported 8.2% Q1 FY2027 growth and strategic upsell efforts suggest continued positive trends. |
| Above 4720 | 0.0% | 20.0% | Zoom's reported 8.2% Q1 FY2027 growth and strategic upsell efforts suggest continued positive trends. |
| Above 4760 | 0.0% | 20.0% | Zoom's reported 8.2% Q1 FY2027 growth and strategic upsell efforts suggest continued positive trends. |

## Model vs Market

| Outcome | Market Probability | Octagon Model Probability |
| --- | --- | --- |
| Above 4680 | 0.0% | 20.0% |
| Above 4720 | 0.0% | 20.0% |
| Above 4760 | 0.0% | 20.0% |
| Above 4800 | 0.0% | 20.0% |
| Above 4840 | 0.0% | 20.0% |
| Above 4880 | 0.0% | 20.0% |

- Expiration: May 25, 2027

## Market Behavior & Price Dynamics

This market's price action is defined by a single, sharp upward move. The contract opened at a price of 1.0% and immediately repriced to 95.0% on the same day, where it has since remained. This vertical jump suggests the market rapidly incorporated a key piece of fundamental data that dramatically altered the perceived probability of a "YES" resolution. There is no other significant price movement or trend visible in the limited history.

The price spike directly correlates with information from Zoom's first-quarter fiscal year 2027 financial results. The company reported 4,534 customers with over $100,000 in trailing 12-month revenue as of April 30, 2026. This figure is just below the market's apparent resolution threshold of 4,680. Given that this customer segment grew 8.2% year-over-year and the fiscal year has three quarters remaining, the market priced in a very high likelihood that Zoom will add the requisite customers to exceed the threshold by year-end.

Despite the decisive price level, total traded volume is zero contracts. This indicates the 95.0% price is a reflection of the order book and initial liquidity provision rather than a consensus forged by active trading. The lack of volume means market conviction, while implied by the high price, remains untested by significant capital. The chart suggests a strong sentiment for a "YES" outcome based on publicly available corporate data, but the market itself is illiquid and has not yet seen meaningful participation.

## Significant Price Movements

#### 📈 August 07, 2026: 90.0pp spike

Price increased from 1.0% to 91.0%

**Outcome:** Above 4720

**What happened:** The primary driver of the 90.0 percentage point spike was likely a fundamental misinterpretation of the prediction market's outcome parameter. The "4720" in the outcome "Above 4720" refers to the stock ticker for Tex Year Industries Inc. (4720.TW) on the Taiwan Stock Exchange, not a numerical value related to Zoom's customer count [[^]](https://au.finance.yahoo.com/quote/4720.TW/)[[^]](https://histock.tw/stock/4720)[[^]](https://goodinfo.tw/tw/ShowK_Chart.asp?CHT_CAT=DATE&STOCK_ID=4720). This inherent ambiguity or flaw in the market's definition appears to have caused significant confusion and erratic trading, rather than an external catalyst. There is no evidence of social media activity, traditional news, or Zoom-specific announcements explaining such a price movement on August 7, 2026 [[^]](https://au.finance.yahoo.com/quote/4720.TW/). Consequently, social media was irrelevant to this specific price movement.

## Contract Snapshot

A 'YES' resolution occurs if the reported number of Zoom customers with over $100k in Trailing Twelve Months (TTM) revenue in fiscal year 2027 exceeds the specific numerical threshold of a given contract (e.g., above 4800); otherwise, it resolves to 'NO'. Trading for this market ends on February 24th at 4:00 PM EST, with a maximum payout date of May 25, 2027. The specific data source for determining the final customer count is not detailed.

## Market Discussion

As of the end of the first quarter of fiscal year 2027 (ended April 30, 2026), Zoom reported 4,534 customers contributing over $100,000 in trailing 12-month (TTM) revenue, marking an 8.2% year-over-year increase in this segment [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://infotechlead.com/mobility/zoom-revenue-reaches-1-24-bn-as-ai-companion-usage-surges-184-in-q1-fy2027-96068)[[^]](https://news.moomoo.com/notice/307363121/zoom-communications-8-k-zoom-communications-reports-financial-results-for). These larger customers accounted for 33% of Zoom's total revenue, and management highlighted this segment as a core component of its enterprise growth strategy, noting a 99% net dollar expansion rate for enterprise customers [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://infotechlead.com/mobility/zoom-revenue-reaches-1-24-bn-as-ai-companion-usage-surges-184-in-q1-fy2027-96068).

## Market Data

| Contract | Yes Bid | Yes Ask | Last Price | Volume | Open Interest |
| --- | --- | --- | --- | --- | --- |
| Above 4680 | 95% | 99% | 0% | $0 | $0 |
| Above 4720 | 91% | 99% | 0% | $0 | $0 |
| Above 4760 | 73% | 81% | 0% | $0 | $0 |
| Above 4800 | 42% | 50% | 0% | $0 | $0 |
| Above 4840 | 13% | 21% | 0% | $0 | $0 |
| Above 4880 | 1% | 8% | 0% | $0 | $0 |

## What is the forecasted trend for enterprise IT spending for the second half of 2026, and how could this macro environment impact Zoom's sales cycle?

Worldwide IT Spending Growth (2026) | 14.2% (reaching $6.37 trillion) [[^]](https://www.gartner.com/en/newsroom/press-releases/2026-07-27-gartner-forecasts-worldwide-it-spending-to-grow-14-point-2-percent-in-2026-totaling-6-point-37-trillion)[[^]](https://cxovoice.com/gartner-lifts-2026-global-it-spending-forecast-to-6-37-trillion-as-ai-infrastructure-drives-demand/)[[^]](https://www.circana.com/post/u-s-b2b-technology-revenue-grows-10-in-first-half-of-2026-growth-expected-to-moderate-in-the-seco) |
U.S. B2B Tech Revenue Growth (H2 2026) | 6% year-over-year (vs. 10% in H1 2026) [[^]](https://www.gartner.com/en/newsroom/press-releases/2026-07-27-gartner-forecasts-worldwide-it-spending-to-grow-14-point-2-percent-in-2026-totaling-6-point-37-trillion)[[^]](https://cxovoice.com/gartner-lifts-2026-global-it-spending-forecast-to-6-37-trillion-as-ai-infrastructure-drives-demand/)[[^]](https://www.circana.com/post/u-s-b2b-technology-revenue-grows-10-in-first-half-of-2026-growth-expected-to-moderate-in-the-seco) |
Zoom Customers ($100k+ TTM Revenue) | 4,534 (as of end of Q1 fiscal year 2027) [[^]](https://askcyborg.com/preview/zoomvideocommunications)[[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html) |

**Worldwide IT spending shows robust growth with shifting priorities**

Worldwide IT spending shows robust growth with shifting priorities. Global IT spending is projected to increase by **14.2%** in 2026, reaching a total of **$6.37** trillion, with this growth largely driven by investments in AI infrastructure, cloud platforms, and intelligent applications [[^]](https://www.gartner.com/en/newsroom/press-releases/2026-07-27-gartner-forecasts-worldwide-it-spending-to-grow-14-point-2-percent-in-2026-totaling-6-point-37-trillion)[[^]](https://cxovoice.com/gartner-lifts-2026-global-it-spending-forecast-to-6-37-trillion-as-ai-infrastructure-drives-demand/)[[^]](https://www.circana.com/post/u-s-b2b-technology-revenue-grows-10-in-first-half-of-2026-growth-expected-to-moderate-in-the-seco). Concurrently, U.S. business-to-business (B2B) technology **market** revenue growth is expected to moderate to **6%** year-over-year in the second half of 2026, a decrease from the **10%** growth seen in the first half [[^]](https://www.gartner.com/en/newsroom/press-releases/2026-07-27-gartner-forecasts-worldwide-it-spending-to-grow-14-point-2-percent-in-2026-totaling-6-point-37-trillion)[[^]](https://cxovoice.com/gartner-lifts-2026-global-it-spending-forecast-to-6-37-trillion-as-ai-infrastructure-drives-demand/)[[^]](https://www.circana.com/post/u-s-b2b-technology-revenue-grows-10-in-first-half-of-2026-growth-expected-to-moderate-in-the-seco). While cloud spending is anticipated to remain strong, there is an intensifying focus on ensuring that enterprise spending on AI yields a tangible return on investment [[^]](https://www.circana.com/post/u-s-b2b-technology-revenue-grows-10-in-first-half-of-2026-growth-expected-to-moderate-in-the-seco)[[^]](https://www.youtube.com/watch?v=HevvatI6y4o)[[^]](https://nynewscast.com/u-s-b2b-technology-revenue-grows-10-in-first-half-of-2026-growth-expected-to-moderate-in-the-second-half-reports-circana-244121/).

Heightened ROI scrutiny could further prolong Zoom's sales cycle. This macroeconomic climate, characterized by a greater emphasis on demonstrating the return on investment for enterprise expenditures, is likely to further extend sales cycles for technology companies such as Zoom [[^]](https://www.marketscreener.com/news/zoom-communications-annual-report-for-fiscal-year-ending-january-31-2026-form-10-k-ce7e5cdfdf8efe22)[[^]](https://www.youtube.com/watch?v=HevvatI6y4o)[[^]](https://www.youtube.com/watch?v=PHL1j2ti420). Zoom’s sales cycle has already experienced lengthening due to various macroeconomic uncertainties and a reprioritization of IT budgets towards digital transformation and artificial intelligence [[^]](https://www.marketscreener.com/news/zoom-communications-annual-report-for-fiscal-year-ending-january-31-2026-form-10-k-ce7e5cdfdf8efe22)[[^]](https://www.theglobeandmail.com/investing/markets/stocks/ZM-Q/pressreleases/31092634/weak-demand-drags-down-zooms-zm-fiscal-2026-outlook/). The ongoing requirement for enterprise IT spending to show clear ROI could influence purchasing decisions and potentially prolong sales cycles for Zoom, which reported 4,534 customers generating over **$100,000** in trailing twelve-month revenue by the end of the first quarter of fiscal year 2027 [[^]](https://askcyborg.com/preview/zoomvideocommunications)[[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.youtube.com/watch?v=HevvatI6y4o)[[^]](https://www.youtube.com/watch?v=PHL1j2ti420).

## How does Zoom's year-over-year growth in large enterprise accounts compare to the enterprise segment performance of Microsoft Teams and Cisco Webex?

Zoom Large Enterprise Growth | 8.2% year-over-year [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.theglobeandmail.com/investing/markets/stocks/ZM-Q/pressreleases/2075454/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://finance.biggo.com/quote/ZM/earnings-call?t=US_ZM_2026-05-21)[[^]](https://infotechlead.com/mobility/zoom-revenue-reaches-1-24-bn-as-ai-companion-usage-surges-184-in-q1-fy2027-96068) |
Microsoft Productivity Revenue Growth | 14% year-over-year [[^]](https://news.microsoft.com/source/2026/07/29/microsoft-cloud-and-ai-strength-fuels-fourth-quarter-results-4/)[[^]](https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/metrics)[[^]](https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/press-release-webcast)[[^]](https://www.sec.gov/Archives/edgar/data/789019/000119312526323632/msft-ex99_1.htm) |
Cisco Collaboration Revenue Growth | -1% year-over-year [[^]](https://investor.cisco.com/news/news-details/2026/CISCO-REPORTS-THIRD-QUARTER-EARNINGS/default.aspx)[[^]](https://beta.earningswhispers.com/transcript/CSCO)[[^]](https://www.alpha-sense.com/earnings/csco/) |

**Zoom increased its large enterprise accounts year-over-year**

Zoom increased its large enterprise accounts year-over-year. The company reported an **8.2%** year-over-year growth in large enterprise accounts for Q1 fiscal 2027, which concluded on April 30, 2026. This segment includes 4,534 customers each contributing over **$100,000** in trailing 12-month revenue, indicating continued expansion within its high-value customer base [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.theglobeandmail.com/investing/markets/stocks/ZM-Q/pressreleases/2075454/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://finance.biggo.com/quote/ZM/earnings-call?t=US_ZM_2026-05-21)[[^]](https://infotechlead.com/mobility/zoom-revenue-reaches-1-24-bn-as-ai-companion-usage-surges-184-in-q1-fy2027-96068).

Microsoft demonstrated robust overall growth, but Teams-specific data is unavailable. The company showed strong overall financial performance, with its Productivity and Business Processes revenue increasing by **14%** year-over-year for the quarter ending June 30, 2026 (FY26 Q4). Microsoft 365 Commercial cloud revenue also experienced a **14%** year-over-year growth during the same period [[^]](https://news.microsoft.com/source/2026/07/29/microsoft-cloud-and-ai-strength-fuels-fourth-quarter-results-4/)[[^]](https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/metrics)[[^]](https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/press-release-webcast)[[^]](https://www.sec.gov/Archives/edgar/data/789019/000119312526323632/msft-ex99_1.htm). However, specific revenue growth for Microsoft Teams is not separately reported in their financial disclosures [[^]](https://news.microsoft.com/source/2026/07/29/microsoft-cloud-and-ai-strength-fuels-fourth-quarter-results-4/)[[^]](https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/metrics)[[^]](https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/press-release-webcast)[[^]](https://www.sec.gov/Archives/edgar/data/789019/000119312526323632/msft-ex99_1.htm).

Cisco's collaboration segment, including Webex, experienced a revenue decline. The company's Collaboration segment saw a **1%** year-over-year decline in revenue for the third quarter of fiscal 2026, ending April 25, 2026 [[^]](https://investor.cisco.com/news/news-details/2026/CISCO-REPORTS-THIRD-QUARTER-EARNINGS/default.aspx)[[^]](https://beta.earningswhispers.com/transcript/CSCO)[[^]](https://www.alpha-sense.com/earnings/csco/). This downturn was primarily attributed to reductions in Webex, though growth in devices provided a partial offset to these losses [[^]](https://investor.cisco.com/news/news-details/2026/CISCO-REPORTS-THIRD-QUARTER-EARNINGS/default.aspx)[[^]](https://beta.earningswhispers.com/transcript/CSCO)[[^]](https://www.alpha-sense.com/earnings/csco/).

## What has been the quarter-over-quarter growth rate for Zoom's >$100k customer count from fiscal 2024 through Q1 fiscal 2027?

Q-o-Q Growth Rate Range (FY24-Q1 FY27) | Approximately 1.29% to 2.57% [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9) |
Highest Q-o-Q Growth Rate | Approximately 2.57% (Q2 FY24) [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9) |
Lowest Q-o-Q Growth Rate | Approximately 1.29% (Q2 FY25) [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9) |

**Zoom's >$100k customer count consistently grew quarter-over-quarter**

Zoom's >**$100**k customer count consistently grew quarter-over-quarter. The company's customer segment generating over **$100,000** in trailing twelve months (TTM) revenue demonstrated quarter-over-quarter growth during the period from fiscal year 2024 through Q1 fiscal year 2027 [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9). The growth rate for these high-value customers spanned approximately **1.29%** to **2.57%**, reflecting continuous, albeit varying, expansion within this crucial demographic [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9).

Growth rates fluctuated significantly across specific quarters. Throughout the observed period, the highest quarter-over-quarter growth rate recorded was approximately **2.57%** in Q2 FY24, with the lowest reaching around **1.29%** in Q2 FY25 [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9). Other quarterly rates included **1.61%** for Q3 FY24, **2.12%** for Q4 FY24, **2.33%** for Q4 FY25, and **2.41%** for Q4 FY26. These specific figures illustrate an ongoing but uneven growth trajectory for Zoom's key customers [[^]](https://investors.zoom.us/static-files/fcac096f-7e3d-489f-8a1c-a4b483599ab9).

## Based on Zoom's recent earnings calls, what is the company's strategy for upselling existing customers versus acquiring new large accounts in fiscal 2027?

Overall Strategy | Two-pronged: upselling existing customers and acquiring new large accounts [[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5) |
Upselling Focus | Expanding wallet share with Phone, Contact Center, and AI products [[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5) |
New Account Acquisition | Enterprise-led, channel-driven motion displacing legacy CCaaS vendors [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5) |

**Zoom’s fiscal 2027 strategy targets growth in existing and new customers**

Zoom’s fiscal 2027 strategy targets growth in existing and new customers. Based on recent earnings calls, Zoom’s strategy for fiscal 2027 involves a dual focus on expanding existing customer relationships and acquiring new large accounts [[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5). This approach centers on a unified platform expansion, heavily relying on Contact Center, AI, and comprehensive bundled platform deals [[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5). To upsell existing large customers, Zoom aims to increase their wallet share by migrating them from its Meetings product to offerings such as Phone, Contact Center, and AI [[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5). Monetization efforts include Zoom Workplace, AI Companion, and Zoom Virtual Agent, with growth anticipated from longer-term, larger deals primarily driven by Contact Center and AI solutions [[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5).

Acquiring new large accounts utilizes an enterprise-led, channel strategy. For the acquisition of new large accounts, Zoom employs an enterprise-led, channel-driven strategy [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5). A key objective is displacing legacy Contact Center as a Service (CCaaS) vendors in the **market** [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5). This strategy involves bundling Unified Communications (UC), Contact Center, and AI offerings, with channel partners playing a crucial role in securing significant deals and winning new Contact Center business [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=4)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=7)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082153Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4cae9bbbe80ec7e22d486fccb0e50793b2d95c0406c2f59b6ae8502546d57831#page=5)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082155Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=914dc65e0c8fcf091da090bbfffc6c4667816276f8326fd5678da6e1a55d8e06#page=5).

## How will the enterprise adoption rate of new products like Zoom Phone and AI Companion affect the growth of Zoom's >$100k customer base in fiscal 2027?

Customers > $100k TTM Revenue | 4,534 (Q1 FY27) [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.globenewswire.com/news-release/2026/05/21/3299724/0/en/zoom-communications-reports-financial-results-for-the-first-quarter-of-fiscal-year-2027.html)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html) |
Enterprise Net Dollar Expansion Rate | 99% (Q1 FY27) [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.globenewswire.com/news-release/2026/05/21/3299724/0/en/zoom-communications-reports-financial-results-for-the-first-quarter-of-fiscal-year-2027.html)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.theglobeandmail.com/investing/markets/stocks/ZM-Q/pressreleases/2075454/zoom-zm-q1-2027-earnings-call-transcript/) |
AI Companion Paid MAUs Growth | 184% YoY (Q1 FY27) [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082214Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=2589126c4f5d3954b611046dab1a8c0fe409efaee3c5bcddb5f362a0b77c3cfe#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q4_2026.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082217Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4ff9c71e4ee2017b1a97c9b7443f6631124637f7251b378337a29007625c282d#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=1)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=2) |

**Zoom is growing its high-value customer segment, driven by strong retention**

Zoom is growing its high-value customer segment, driven by strong retention. In Q1 fiscal year 2027 (ended April 30, 2026), the company reported 4,534 customers generating over **$100,000** in trailing 12-month revenue, an **8.2%** year-over-year increase [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.globenewswire.com/news-release/2026/05/21/3299724/0/en/zoom-communications-reports-financial-results-for-the-first-quarter-of-fiscal-year-2027.html)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html). This expansion is further supported by an improved trailing 12-month net dollar expansion rate for Enterprise customers, which rose to **99%** in Q1 FY27 from **98%** in the prior fiscal year, indicating robust retention and increased platform adoption among its larger accounts [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.globenewswire.com/news-release/2026/05/21/3299724/0/en/zoom-communications-reports-financial-results-for-the-first-quarter-of-fiscal-year-2027.html)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.theglobeandmail.com/investing/markets/stocks/ZM-Q/pressreleases/2075454/zoom-zm-q1-2027-earnings-call-transcript/).

Zoom Phone significantly drives enterprise growth through product bundling. The adoption of new products like Zoom Phone is positively impacting enterprise expansion, with Zoom Phone identified as a key contributor. Notably, 15 out of the top 20 customer wins in Q1 FY27 included either Zoom Workplace or Zoom Phone [[^]](https://investors.zoom.us/static-files/86531ebe-7afb-4f28-8249-65335924f111)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter). This strategic bundling approach helps secure larger enterprise deals, likely pushing more accounts above the **$100,000** revenue threshold. Furthermore, Zoom Phone's annual recurring revenue (ARR) experienced mid-teens growth in Q1 FY27 [[^]](https://investors.zoom.us/static-files/86531ebe-7afb-4f28-8249-65335924f111)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082214Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=2589126c4f5d3954b611046dab1a8c0fe409efaee3c5bcddb5f362a0b77c3cfe#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q4_2026.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082217Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4ff9c71e4ee2017b1a97c9b7443f6631124637f7251b378337a29007625c282d#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=1)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=2).

AI Companion boosts enterprise expansion and platform value for existing accounts. The product is contributing to enterprise growth, with its paid monthly active users (MAUs) increasing by **184%** year-over-year in Q1 FY27 [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082214Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=2589126c4f5d3954b611046dab1a8c0fe409efaee3c5bcddb5f362a0b77c3cfe#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q4_2026.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082217Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4ff9c71e4ee2017b1a97c9b7443f6631124637f7251b378337a29007625c282d#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=1)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=2). While specific conversion rates from AI usage to new customers exceeding the **$100,000** revenue mark are not disclosed, its rapid uptake and new monetization features, such as ZVA Receptionist for Zoom Phone, enhance the platform's overall value and help consolidate enterprise deals, primarily facilitating expansion within existing enterprise accounts [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082214Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=2589126c4f5d3954b611046dab1a8c0fe409efaee3c5bcddb5f362a0b77c3cfe#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q4_2026.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082217Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4ff9c71e4ee2017b1a97c9b7443f6631124637f7251b378337a29007625c282d#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=3)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=1)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=6)[[^]](https://octagonai.co/files/transcripts/ZM/ZM_Q1_2027.pdf?response-content-disposition=inline&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=663e4f53311b0b0fa6c9e0c596c6bb4c%2F20260808%2Fus-east-**1%**2Fs3%2Faws4_request&X-Amz-Date=20260808T082216Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=4652312de96783ab11f03b5d1dfd0b27ef7717c012172701c6cdbf48154db9c5#page=2).

## What Could Change the Odds

**Zoom ended the first quarter of fiscal year 2027 (April 30, 2026) with 4,534 customers contributing over $100,000 in trailing 12-month revenue, an 8.2% year-over-year increase [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html).** The Enterprise business is a key growth catalyst [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.tradingview.com/news/tradingview:88aee984faafa:0-zoom-communications-inc-1q-2027-revenue-1-24b-eps-1-42-10-q-summary/)[[^]](https://www.tikr.com/blog/zoom-stock-q1-2027-earnings-review-1-24b-revenue-beat-and-a-1b-buyback-raise-the-stakes), with these customers generating **33%** of total revenue [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.tradingview.com/news/tradingview:88aee984faafa:0-zoom-communications-inc-1q-2027-revenue-1-24b-eps-1-42-10-q-summary/)[[^]](https://www.tikr.com/blog/zoom-stock-q1-2027-earnings-review-1-24b-revenue-beat-and-a-1b-buyback-raise-the-stakes).

**For the full fiscal year 2027, Zoom has raised its guidance.** Revenue is projected to be between **$5.08** billion and **$5.09** billion, representing **4.4%** growth at the midpoint, with non-GAAP diluted EPS between **$5.96** and **$6.00** [[^]](https://investors.zoom.us/node/14381/pdf)[[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.roic.ai/quote/ZM/transcripts/2027-year/1-quarter)[[^]](https://www.tikr.com/blog/zoom-stock-q1-2027-earnings-review-1-24b-revenue-beat-and-a-1b-buyback-raise-the-stakes). Key growth drivers include the expansion of the Enterprise business, the adoption of AI Companion, Zoom Virtual Agent, and other "conversation-centric" workflow integrations [[^]](https://www.fool.com/earnings/call-transcripts/2026/05/21/zoom-zm-q1-2027-earnings-call-transcript/)[[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.tradingview.com/news/tradingview:88aee984faafa:0-zoom-communications-inc-1q-2027-revenue-1-24b-eps-1-42-10-q-summary/)[[^]](https://www.tikr.com/blog/zoom-stock-q1-2027-earnings-review-1-24b-revenue-beat-and-a-1b-buyback-raise-the-stakes). Additionally, an extra **$1.0** billion Class A share repurchase authorization was announced in Q1 FY2027, increasing the total remaining capacity to **$1.6** billion [[^]](https://www.stocktitan.net/news/ZM/zoom-communications-reports-financial-results-for-the-first-quarter-gx1rucveepop.html)[[^]](https://www.tikr.com/blog/zoom-stock-q1-2027-earnings-review-1-24b-revenue-beat-and-a-1b-buyback-raise-the-stakes).

## Key Dates & Catalysts

- **Expiration:** May 25, 2027
- **Closes:** May 25, 2027

## Decision-Flipping Events

- Zoom ended the first quarter of fiscal year 2027 (April 30, 2026) with 4,534 customers contributing over **$100,000** in trailing 12-month revenue, an **8.2%** year-over-year increase [^] [^] .
- The Enterprise business is a key growth catalyst [^] [^] [^] [^] , with these customers generating **33%** of total revenue [^] [^] [^] [^] .
- For the full fiscal year 2027, Zoom has raised its guidance.
- Revenue is projected to be between **$5.08** billion and **$5.09** billion, representing **4.4%** growth at the midpoint, with non-GAAP diluted EPS between **$5.96** and **$6.00** [^] [^] [^] [^] .

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## Historical Resolutions

No historical resolution data available for this series.

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